FAQ

Where is Xileclothing.com based?

Xile is a Scottish company based in Edinburgh. We have a number of boutiques across the country but our website is operated from central Edinburgh.

Do you only trade online?

As well as a thriving e-commerce operation, Xile own and operate three multi brand boutiques in Edinburgh, Livingston and Glasgow, as well as Four G-Star stores across Scotland. For details of our store locations click here.

Can I change my delivery address?

Provided you pass the Sage Pay security tests you will be able to change your address.  If not we can change your address manually. Please contact us on 0131 226 3390 or email us at sales@xileclothing.com to arrange this. Please note in some cases we may require additional forms of identification in order to change an address.

Part of my order is missing?

If an item is missing from your order it is almost certainly out of stock and should be marked with a cross on your invoice. If you are unsure feel free to call us though.

I have received an 'out of stock' email, what happens to my payment?

If the item you ordered is out of stock your payment will be returned to your account when we send the email notifying you of the problem. Although we will refund your account almost immediately it can take your bank up to 5 working days to credit your account. If your item is out of stock we aim to inform you within 24 hours of receiving your order.

What happens if I'm not home when the item is delivered?

The delivery agent will leave a contact card with details of your delivery. Normally your parcel will be left at your local post office for collection.  Please contact us if you have not received your parcel within 3 working days.

How long will it take for my order to be refunded/exchanged?

We will always aim to process refunds on the same day that we receive the stock. Exchanges will take between 1-3 days to be dispatched. Please note it may take your bank up to 5 days to credit any refunds.