Exchange / Refunds

We are happy to offer an exchange or refund on unworn items returned in their original condition and packaging, with the returns form fully filled in. You can also return your purchase to any of our stores in person.  Please be aware that all returns postage is payable by the customer.

Refunds and exchanges will only be given on items returned within 30 days of receipt of order.

Items that are returned as faulty showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damage.

PLEASE NOTE - This refers to items bought on and not product bought in any of our Xile stores.  Please refer to our instore returns policy which can be found at all cashdesks and on our store receipts.

Hassle Free In-Store Returns

Return your unwanted order to any of our stores for an exchange or refund, please note this policy only applies to orders placed Online. Simply complete your returns form & bring your order back to us at any of our three store locations.  You will receive a returns receipt and your refund will hit your bank within 3 - 5 days.

Postal Returns

Please completely fill in your returns form and send all returns to

92 George Street

For more information please contact