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Refunds / Returns
WE ARE CURRENTLY EXPERIENCING TECHNICAL ISSUES AND ARE UNABLE TO TAKE ANY ORDERS AT THE MOMENT. WE ARE DEEPLY SORRY FOR THE INCONVENIENCE.
We are happy to offer a refund on unworn items returned in their original condition and packaging, with the returns form fully filled in (excluding underwear). You can also return your purchase to any of our stores in person. Please be aware that all returns postage is payable by the customer. For health and hygiene reasons, we can not accept underwear back even if unopened.
Refunds will only be given on items returned within 30 days of receipt of order.
Items that are returned as faulty showing signs of damage which are not the result of a manufacturing fault will not be accepted. This includes accidental, malicious or wearer related damage.
PLEASE NOTE - This refers to items bought on xileclothing.com and not products bought in any of our Xile stores. Please refer to our instore returns policy which can be found at all cashdesks and on our store receipts.
Hassle Free In-Store Returns
Return your unwanted order to any of our stores for an exchange or refund, please note this policy only applies to orders placed Online. Simply complete your returns form and bring your order back to us at any of our three store locations. You will receive a returns receipt and your refund will hit your bank account within 3 - 5 days.
Postal Returns (Royal Mail is recommended)
Please completely fill in your returns form and send all returns to:
92 George Street
For more information please contact firstname.lastname@example.org
If you have misplaced the returns form then don't sweat... please return to the following address and enclose a small covering letter stating your wishes, order number, name and contact number and we will pick this up as soon as it arrives here. We advise that you use a recorded delivery for returns.
92 George Street