Order Confirmation
After your order has been successfully processed, you will be given confirmation that your order has been dispatched, this will depend on how you have submitted your order:

Email Orders
If you have submitted your order by email, you will receive an automated electronic response confirming receipt of your order. This will include your order number. We suggest you either print or take a note of this number, as you will require it for any future reference to your order.

Telephone Orders
Should you choose to submit your order via telephone, one of our support staff will advise you as to whether your order has been successful and give you your order number for future reference.

Delivery Time
Through our partnership with ANC Express we guarantee a next day delivery (subject to receipt of order).

Delivery Costs
All orders are subject to a standard cost of £5.00 to cover packing and delivery.

Invoicing
We will include your receipted invoice with your goods. However, should you request the goods to be dispatched to a separate address other than your billing address, your receipted invoice will be sent to your billing address.

At Xile Clothing we understand that there may be occasions where you need to return goods to us. To make the returns process as easy as possible, we have set out the following guidelines:

Returns Slip
Within each order we will include a returns slip for you to fill out should you require to return any goods. Simply fill out the returns form stating whether you require an exchange or refund, package the goods and return the parcel accordingly.

Returns Conditions
The product must be in it's original condition and include all original packaging materials and labels. We cannot accept the return of used or damaged goods.

Returns Period
Goods can be refunded up to 7 days from receipt of your order. Exchanges can be made up to 14 days from receipt of your order.

Returns Address
Please address all returns to:

Xile Clothing
42 South Bridge
Edinburgh
EH11 LL

As always if you have any queries with regard to any aspect your order please contact our webteam on 0131 558 3763 or 0131 556 9259

* Telephone support hours 9:30am-5:30pm (Mon-Fri) Closed (Sat-Sun) or email us at sales@xileclothing.com

Click here to download our returns form as a PDF document.